Fire & Flood Restoration Technician

Aim: To support your team to ensure best customer experience is adhered to at all times following the 17 Steps of Restoration. Liaise with the administration team, to complete instructions in a timely manner.

Key Responsibilities:

Technical:

• To maintain the highest level of Health & Safety at all times, keeping up regular awareness training.

• To undertake disaster restoration projects, including cleaning and restoration of domestic and commercial items whether contents or buildings, as per technical user guides & manuals used by Rainbow International either onsite or at workshop.

• To undertake drying and restoration of domestic and commercial items whether contents or buildings, as per technical user guides or manuals used by Rainbow International either onsite or at workshop.

• To undertake regular training courses, both formal or on the job training. There is a charge for membership of a professional body, The BDMA. The cost of training and membership will be covered by Rainbow.

• Uniform, van, fuel card, PPE etc fully provided.

Knowledge:

• BDMA Accreditation preferable

• Basic level of education – GCSE English and Maths (or equivalent)

• Experience of Cleaning

• Experience of Fire & Flood Restoration

• Experience of building construction

Skills:

• Excellent communication skills and telephone manner.

• Good computer literacy – Microsoft Word

• Full Driving License with minimal points

Abilities:

• Ability to deal with confidential and sensitive information

• Ability to work within a team, and with a variety of customers

• Ability to motivate both yourself and others

• Willingness to work flexible hours, may be required to be on-call

Personal qualities:

• To be caring and passionate about good customer service

• To be reliable, punctual, enthusiastic, hardworking and well organised

• To have the ability to prioritise workload and be able to work with others making a valuable contribution to the team.

 

To apply email [email protected].